Refund policy

Returns and refunds
You may request a return within 20 days of delivery. We accept returns of both unopened and opened products.

How to request a return
Email info@360petcarellc.com with your order number and the item you wish to return. We will provide return instructions. Please contact us before sending your return.

Return shipping
For change-of-mind returns, the customer is responsible for return shipping costs. If your item arrived damaged or you received the wrong item, 360 Pet Care LLC will cover return shipping. Please contact us with your order details so we can help.

Refunds
We process your refund within 5 days of receiving your returned product. Refunds are issued to the original payment method. Your bank or payment provider may require additional time to post the refund.

Exchanges
We do not offer product exchanges. Eligible returns are refunded instead.

Contact
360 Pet Care LLC
info@360petcarellc.com